You’ll have ongoing access to our dedicated customer service team, available 7 days a week, plus complete support from our California-based service center—ready to assist with any unexpected issues throughout the entire lifespan of your experience.

Yes!

We engineered our Ice Baths to be weather and UV resistant, so you can set it up inside or outside, even in temperatures below freezing.
If you use the Chiller outdoors, be cautious in freezing conditions, and follow the recommendations in the manual that comes with your chiller

Yes—our ice baths and chillers are engineered to be water and weather-proof. However, standard precautions should be taken for any exposed electrical components when using the equipment outdoors, and we recommend covering your chiller in extreme weather conditions.

The cost to run the chillers are about $0.50c a day, assuming the cooling time per day for the UltraX2 is 8-12 hours and the UltraMax 3-4 hours.

Both the Ultra X2 and UltraMax models come with mobile app control, so you can activate the chiller only when you need it—dramatically reducing electricity usage.

Additionally, once the chiller reaches the set temperature, it will move to standby mode and only turn back on when its moved 2°C outside the set range.

Finally, the insulation of the Vital+ Ice Baths are extra thick which keeps the water cold, meaning less need for the chiller to be functioning.

Yes all our Ice baths include a lid. Please note that only our Barrel and Pro models come with a lockable lid

The internally built filters will need to simply be washed weekly and will never need replacement.

The 20micron filter that comes with the UltraMax (and can be purchased for the Ultra X2) will need to be replaced every 5-7 weeks.

The Ultra X2 is a great entry level product that will suit most residential homes.
For those requiring more power, faster cooling, and a more advanced filtration, the UltraMax could be a more preferred option.